Refund policy

Last updated: August 2026

We want you to be fully satisfied with your HomeworthUk order. As we ship to customers in the United Kingdom, this policy is designed to comply with UK consumer protection law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

Right to Cancel (14 Days)
You have the right to cancel your order within 14 calendar days of receiving it, without giving any reason. To exercise this right, contact us at contact@HomeworthUk.com or +33 655 528 732 before the cancellation period expires.

Extended Return Window (30 Days)
In addition to your statutory rights, we offer an extended return window of 30 days from the date of delivery for unopened, unused items in their original packaging, giving you extra peace of mind.

Exceptions
For hygiene and safety reasons, the following items cannot be returned once opened or unsealed:
- Perishable goods (juices, beverages, and consumable products)
- Products with a broken seal or hygiene strip

This exception does not affect your statutory rights where products are faulty, not as described, or not of satisfactory quality under the Consumer Rights Act 2015.

How to Initiate a Return
1. Email contact@HomeworthUk.com within the applicable return window, including your order number.
2. We'll confirm your return and provide return instructions (and a return address if applicable).
3. Pack the item securely, including the original packaging where possible.
4. Send the item back using a trackable shipping method. As returns are shipped internationally (UK to France), please retain proof of postage.

Return shipping costs are the customer's responsibility, unless the item is faulty, damaged, or incorrect, in which case HomeworthUk will cover return shipping costs.

Refunds
Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 14 days of receiving the returned goods, in line with UK consumer protection law.

Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, contact us within 14 days of delivery. We'll offer a replacement, repair, or full refund, including any return shipping costs, at no charge to you. This is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015.

Customs & Duties on Returns
If customs duties or import VAT were paid on the original shipment, please note that reimbursement of these charges (where applicable) may depend on the courier and customs authority involved. Contact us at contact@HomeworthUk.com if you have questions about a specific return.